FAQs

About shipping methods, we offer standard shipping for all orders, ensuring a consistent and reliable delivery service.

About shipping cost, we provide free shipping for orders over $100, making your buying experience more rewarding.For orders under $100, we offer flat shipping rate of $5.99.

Each order is given individual attention. Please allow 1-2 working days for us to process your order. This ensures that every detail is checked for accuracy and quality before dispatch.

Once processed, standard shipping across the continental U.S. typically takes 3-7 working days. We strive to uphold these delivery times to ensure that you can enjoy your product without unnecessary delays.

We understand the anticipation of waiting for your new The Good Table appliances. That’s why we offer shipping across 48 continental U.S. states, excluding Alaska, Hawaii and some remote islands. This policy enables us to maintain a high standard of delivery and service in the regions we serve.

Based on your location, we deliver via FedEx, UPS, and USPS. To locate the carrier on your order, please reference the shipping confirmation email you received.

All orders are shipped from our dedicated warehouses located in the United States. This centralization ensures that your order is processed and dispatched with the utmost efficiency.

Once your order is processed, we will send you a shipping confirmation email. This email serves as an acknowledgment that your product is on its way to you.

Quality and customer satisfaction are paramount at The Good Table. In the rare event of receiving damaged goods or if an item is missing, we request you to contact our customer service within 48 hours of delivery. Our dedicated team will provide prompt and efficient assistance.

Our goal at GEVI is to ensure a smooth and enjoyable shopping experience, from the moment you place your order to the time it arrives at your door.

If you have any questions or need further assistance, please feel free to contact us at [email protected]

To make a return and exchange at The Good Table, please follow these steps:

1. Submit a Request: Please contact The Good Table customer service by emailing [email protected] with your purchase date, order number, and a brief description of the issue.

2. Request Validation: Our customer service team will review and approve your request in 2 working days.

3. Return Label: Once approved, we will send a return label via email.

4. Arrange Return Shipment: You are responsible for arranging the return shipment to our designated address.

5. Product Receipt and Confirmation: Upon receipt of the product, we will confirm via email.

6. Exchange Completion: For exchanges, after processing the return, we will inform you via email when the replacement item is shipped out.